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Find quick answers to your questions below.
Order/Shipping Questions
• Do you ship internationally?
• How can I track my order?
• How do I figure my shipping costs?
• When will my order ship?
• My order hasn't arrived.
• An item is missing from my shipment.
• I received a wrong product.
• My product is missing a part.
• When will my back-ordered product ship?
• What if the item I wanted is out of stock?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Return Policy
• How do I return my product?
• What is your return policy?
Guarantees
• Privacy Policy
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Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• Can I use more than one coupon per order?
• Where are your products made?
• Which 18 Inch Dolls do your products fit?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon (or) my coupon isn't working.



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