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Buyer's Guide
Can I use more than one coupon per order?
 

If you have joined the Emily Rose Club, you will know we have some really great coupons. Unfortunately we can only accept one coupon per order.

If you are using a Pick of the Week coupon remember that the coupon is valid for one outfit only. To order additional of the same outfits at the regular price you can call our toll-free number.

Where are your products made?
 

Our products are purchased from distributors throughout the US. These distributors purchase from many different sources, but most of our products are manufactured in China. Emily Rose is committed to toy safety and is fully compliant with all of the rules set forth by the Consumer Product Safety Improvement Act of 2008.

Which 18 Inch Dolls do your products fit?
 

Our clothes are made to fit the following 18 Inch Dolls:

  • American Girl® doll, by Mattel ®
  • Madame Alexander ® - Favorite Friends
  • Our Generation ® dolls - Target
  • Springfield Collection ®
  • Euro Girl by Zapf Puppen-Engen ® 18 Inch Dolls

If your 18 Inch doll has a soft body and is similar to the following measurements our clothes should fit.

  • Height: 18 Inches
  • Inside Leg: 7 Inches
  • Waist: 11 Inches
  • Arm (shoulder to wrist) - 5.5 Inches

How do I buy/redeem a gift certificate?
 

If you'd like to redeem a gift card, click here

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here. If you are having trouble redeeming your gift certificate, please call us 800-615-7048 or email us so we can help.

How do I find my product?
 

To find the product(s) you're looking for, you may do the following:

  • Use the navigation menus on the top, left & bottom of our website.
  • Type a keyword into the SEARCH box.
If you have any trouble locating a product, feel free to call us 800-615-7048 or email us for assistance.

How do I navigate the site?
 

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website.

QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product.

If you have any trouble locating a product, feel free to call us 800-615-7048 or email us for assistance.

How do I use a coupon (or) my coupon isn't working.
 

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

If you are using a coupon for a specific item - that item MUST be in your shopping cart prior to applying the coupon.

If you are using a Pick of the Week coupon remember that the coupon is valid for one outfit only at the Pick of the Week price. Our system will not allow multiple purchases of the Pick of the Week outfit using the coupon.

If you are having trouble using any other coupon please give us a call 800-615-7048 or email us with the coupon code you are trying to use and we will manually apply your savings.



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