At this time, we do not offer international shipping.

As soon as your order is placed you will receive an order confirmation via email to the email address that you have provided us.

Once your order is physically shipped you will receive an additional notification email which includes your tracking number.

You may also click the "My Account / Order Status" link at the top right hand side of our site to track your orders.

We keep things simple when it comes to figuring the shipping costs for Emily Rose products.

• If you are only ordering clothes, our flat-rate shipping price is $2.95 per order. As many clothes as you like, one low price. Once you reach $35 in clothing products, you receive free continental ground shipping (excludes AK and HI)!
• Our furniture pieces are priced at our flat-rate shipping price of $5.95 per order. Once you reach $75 in furniture products (or) a combo of furniture and clothing, you receive free continental ground shipping (excludes AK and HI)!

We make every effort to ship your products as quickly as possible. We understand the urgency and excitement of receiving a new product.

If your order is placed before 3:00pm ET, M-F:

• The in-stock products will most likely ship the same business day.

If the order is placed after 3pm EST, M-F:

• The in-stock products will ship the following business day.
• All in-stock orders ship within 48 business hours.
• The few furniture items that ship directly from the manufacturer may take a few additional days to ship.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please call 800-615-7048 or email us for assistance.

First check your email to make sure we have not sent you a notification prior to shipping that a product was out of stock. Next, Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order were marked as shipped. If your order shows a status of "delivered", please call 800-615-7048 or email us for assistance.

If you have received something other than what is reflected on your order confirmation, please contact us with your order number so we are able to get this corrected for you. You may call our Customer Service Specialists at 800-615-7048 or email us.

If you have received a product that has a missing piece, please contact our Customer Service Specialists at 800-615-7048 so we are able to get this taken care of for you immediately.

If an item you ordered is on back-order we send an email to you (usually within 24 hours) to let you know and include the expected date of shipment. Back-ordered items are usually replenished into stock within 5-8 days. We always give you the option to ship as separate orders, or we will hold you order to save you on shipping costs.

If you find a product on the website you love that is out of stock - please click "Email Me When Back In Stock" and leave us your email address. As soon as the product is back we send you an email to let you know.

Unfortunately no computerized system is perfect. It is possible for an item that you have ordered to go out of stock prior to the website getting updated with stock status. We will send you an email prior to shipping notifying you of your out of stock item(s) and give the opportunity to substitute (we even give suggestions!). We hold you order for one business day and if we don't receive a response we remove the out of stock items from your order and proceed with the remainder of your shipment.

Please note: During the busy Holiday season (Nov 25th - Dec 31) we are not able to send emails with the status of products due to the stock depletes quickly and an option that we offer may not be available by the time you respond. During this period we remove out of stock items from your order and credit your payment method.